Patient Experience

Wants to stimulate patients to move more in the hospitals and rehabilitation centers by introducing digital tours


In the past, you were not supposed to move for 2 weeks after giving birth to a child, but spend most of your time resting in bed. For a patient with a hernia surgery, doctors advised patients to lie down for a period of approximately 3 weeks time. For patients who went through heart surgery, resting for a period of 4 weeks was the required minimum before moving at all. In all these 3 cases, doctors expect patients to start moving once they feel confident enough to move. The main reason to do so, is that modern research showed that not moving has negative consequences on:
In addition, in several cases excess rest could expose patients to other risks such as pneumonia and bedsores. Accumulating, this could result in a patient who feels more frustrated and potentially even demotivated.

Case at RadboudUMC Nijmegen
To start moving sounds very simple, but how can we transform our existing hospital environment into an environment where the patient actually wants to move? At the RadboudUMC hospital in the Netherlands Touchless Industries transformed the cardiologic department into a stimulating environment to get out of bed. The digital tour is one of the main transformations and consists of terminals (see figure on the right hand side) that have been placed at multiple strategic locations across the recovery area.

How does it work?
By simply tapping or scanning this terminal with a smartphone or tablet, content will automatically displayed content onto the smartphone. The content can vary from YouTube video’s, images, to videos with physical exercises and can be modified on real-time basis through our cloud-service platform.

Business case and results

The purpose of introducing such a solution means “preventing the avoidable functional loss”. The transformation does not only make the patient experience more enjoyable, but also gives positive impact to the recovery process of a patient. Our clinical studies showed that patients have spent 28% less time lying down in bed. The RadboudUMC research team quotes: “The benefits of this improvement were mainly measured when looking at aspects such as mortality, quality of life and functional recovery.”